Privacy Policy
Last updated: 26 August 2026
1. Introduction
Welcome to the Prem Royale Entertainment website at
https://premroyale.co.uk/ (the "Website").
Prem Royale Entertainment ("Prem Royale Entertainment", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and share personal information when you visit our Website, contact us, submit a booking or consultation enquiry, or subscribe to our email communications.
Prem Royale Entertainment provides Dhol drumming, live music and entertainment services for weddings, celebrations, cultural events and other occasions. The Website is primarily used to provide information about our services, showcase our performances and allow prospective customers to contact us.
This Privacy Policy should be read alongside any cookie or consent settings presented on the Website.
2. Who is responsible for your information?
The Website is operated for
Prem Royale Entertainment.
Prem Royale Entertainment operates in the
West Midlands, United Kingdom.
For privacy and data protection enquiries, please contact:
Email: legal@omxdia.co
Website: https://premroyale.co.uk/
The Website is hosted and technically supported by
OMX Media Limited ("OMX Media").
Where OMX Media processes personal information on behalf of Prem Royale Entertainment in connection with hosting, website operation or related technical services, it may act as a data processor on our behalf.
Prem Royale Entertainment remains responsible for determining how and why personal information submitted through the Website is used.
3. What information do we collect?
3.1 Information you provide to us
We collect personal information when you voluntarily provide it to us, primarily when you submit a booking, consultation or contact enquiry through the Website, or subscribe to our email communications.
Depending on what you provide, this may include:
- Your full name;
- Email address;
- Telephone number;
- Event or booking information;
- Your message or enquiry;
- Your preferred contact details; and
- Any other information you choose to provide.
The Website's contact form currently requests your
full name, phone number, email address and message.
You do not need to provide personal information simply to browse the Website.
3.2 Information collected automatically
When you visit the Website, certain technical information may be collected automatically by the Website, its hosting infrastructure, security systems and third-party services.
This may include:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Screen or device information;
- Approximate geographic information derived from technical data;
- Pages visited;
- Date and time of visits;
- Referring website or source;
- Website interactions and events; and
- Other technical, diagnostic or usage information.
Some of this information may constitute personal data under applicable data protection law, particularly where it can be associated with an identifiable individual or device.
4. Booking and consultation enquiries
If you submit an enquiry through the Website, we will use the information you provide to receive, manage and respond to your request.
Your information may be used to:
- Respond to your enquiry;
- Discuss your event requirements;
- Arrange a consultation or telephone call;
- Discuss available Dhol drumming and live music services;
- Prepare or provide quotations;
- Discuss potential bookings;
- Manage confirmed bookings; and
- Communicate with you regarding your enquiry or booking.
We only use the information necessary for these purposes.
5. Contact forms and GoHighLevel
Our Website contact forms use
GoHighLevel, a third-party customer relationship management and lead-management platform.
Information submitted through a Website contact form may therefore be transmitted to and stored or processed by GoHighLevel on behalf of Prem Royale Entertainment.
This may include your name, telephone number, email address, message and other information you choose to submit.
GoHighLevel may be used to:
- Receive and manage enquiries;
- Store lead and contact information;
- Track enquiries and communications;
- Arrange follow-up communications;
- Manage potential and confirmed bookings; and
- Support our email communications.
We do not sell or rent contact-form information to third parties.
GoHighLevel may process information using its own systems and infrastructure and may engage additional service providers where necessary to provide its services.
You should review GoHighLevel's own privacy information for further details about its processing of personal data.
6. Email marketing
If you subscribe to email communications from Prem Royale Entertainment, we may use your name and email address to send you communications relating to our services.
These communications may include:
- News and updates;
- Information about our Dhol drumming and live music services;
- Promotional communications;
- Event-related information;
- Offers or announcements; and
- Other content relating to Prem Royale Entertainment.
Where consent is required, we will obtain your consent before sending marketing communications.
Every marketing email should provide an appropriate means of unsubscribing from future communications.
You can unsubscribe from our email communications at any time by using the unsubscribe option included in our emails or by contacting us at:
legal@omxdia.co
If you unsubscribe, we will stop sending you marketing communications, although we may retain limited information where necessary to record your unsubscribe request and ensure that we do not send you further marketing communications.
7. Website hosting and OMX Media Limited
The Website is hosted by
OMX Media Limited.
As part of providing website hosting and technical infrastructure, OMX Media may process certain technical information associated with visitors to the Website.
This can include information such as IP addresses, server logs, browser information, device information, request information and other technical information necessary to deliver, secure and maintain the Website.
OMX Media may also process information necessary to diagnose technical problems, prevent abuse, maintain website security and ensure the Website operates correctly.
Where OMX Media processes personal data on behalf of Prem Royale Entertainment, we expect such processing to be carried out in accordance with our instructions and applicable data protection requirements.
8. Google services
The Website uses a number of services provided by
Google, including:
- Google Analytics;
- Google Tag Manager (GTM);
- Google Ads;
- Google Fonts; and
- Google Search Console.
These services perform different functions and may process different types of information.
8.1 Google Analytics
We use Google Analytics to understand how visitors use the Website.
Google Analytics may collect information such as:
- Pages visited;
- Approximate location;
- Device and browser information;
- How visitors arrived at the Website;
- Interactions with the Website;
- Time spent on pages; and
- Other website usage information.
We use this information to understand Website performance, identify areas for improvement and understand general visitor behaviour.
Where Google Analytics uses cookies or similar technologies that are not strictly necessary for the Website to operate, these technologies will only be used where the required consent has been obtained.
8.2 Google Tag Manager
We use Google Tag Manager (GTM) to manage and deploy Website tags and scripts.
Google Tag Manager is primarily a tag-management system. However, tags configured through GTM may cause other services, including analytics and advertising services, to collect or process information.
We therefore use appropriate consent controls to ensure that non-essential tags and technologies are not activated before the required consent has been obtained.
8.3 Google Ads
We may use Google Ads to promote Prem Royale Entertainment and to understand the effectiveness of advertising campaigns.
Google Ads may use cookies, conversion tracking, advertising identifiers or similar technologies to measure advertising performance and, depending on the configuration and consent provided, support advertising and remarketing activities.
Where required by law, Google Ads-related cookies and similar technologies will only be activated after the visitor has provided the appropriate consent.
Advertising-related processing may involve information being shared with or processed by Google.
8.4 Google Fonts
The Website may use Google Fonts to display fonts and maintain the Website's visual presentation.
Depending on how the fonts are implemented, a visitor's browser may make requests to Google's infrastructure to retrieve font resources.
Those requests may involve technical information such as IP address and browser information.
Where technically possible, fonts may be served in a manner that reduces unnecessary transmission of visitor information. However, where the Website directly requests resources from Google, Google may receive information associated with those requests.
8.5 Google Search Console
We use Google Search Console to monitor the Website's presence and performance in Google Search.
Search Console primarily provides information to us about the Website's search visibility and performance rather than functioning as a visitor-facing account system.
We may use information provided through Search Console to understand search queries, Website performance, indexing and technical issues.
9. Cookies and similar technologies
The Website may use cookies and other technologies that store information on, or access information from, your device.
These technologies may be used by:
- Prem Royale Entertainment;
- Our hosting and technical service providers;
- Google Analytics;
- Google Tag Manager;
- Google Ads;
- Other Google services; and
- Other third-party services or embedded content used on the Website.
Cookies and similar technologies may be used for purposes including:
- Essential Website functionality;
- Security;
- Remembering preferences;
- Measuring Website usage;
- Understanding Website performance;
- Measuring advertising performance; and
- Advertising or remarketing, where applicable and permitted.
Under UK privacy law, non-essential cookies and similar storage or access technologies generally require the user's consent before they are used.
Accordingly, where consent is required, non-essential cookies and similar technologies should not be activated until you have given appropriate consent.
You should be able to refuse non-essential cookies and withdraw consent through the Website's cookie settings.
Simply continuing to browse the Website is not treated as consent to non-essential cookies or similar technologies.
10. Your cookie choices
Where the Website presents a cookie consent mechanism, you can choose whether to allow non-essential cookies and similar technologies.
You may:
- Accept the relevant categories of cookies;
- Reject non-essential cookies; or
- Change or withdraw your choices where the Website's consent mechanism provides this functionality.
You can also control cookies through your browser settings.
Please be aware that disabling certain technologies may affect some Website functionality.
Consent should be freely given and based on clear information about the technologies being used and their purposes.
11. Why do we process personal information?
We process personal information for the following purposes:
Booking and consultation enquiries
To receive, manage and respond to enquiries about our Dhol drumming and live music services.
Providing our services
To discuss, arrange, quote for and provide our entertainment services.
Email communications
To manage subscriptions and send newsletters, updates, promotional communications and other relevant information.
Website operation
To operate, maintain, troubleshoot and secure the Website.
Website analytics
To understand how visitors use the Website and improve its content, functionality and performance.
Advertising
To measure and improve the effectiveness of advertising and, where applicable, deliver or measure advertising using Google Ads and associated technologies.
Security and fraud prevention
To protect the Website and our services against malicious activity, abuse, fraud and security threats.
Legal and regulatory compliance
To comply with applicable legal, regulatory, accounting or other obligations.
12. Our lawful bases for processing
Under the UK GDPR and applicable UK data protection legislation, we rely on different lawful bases depending on the nature and purpose of the processing.
These may include:
Contract or steps prior to entering into a contract
Where you enquire about booking our services, we may process your information where this is necessary to take steps at your request before entering into a contract or to perform a contract with you.
Consent
Where you subscribe to marketing communications on the basis of consent, we rely on your consent to send those communications.
We may also rely on consent where required for certain cookies, analytics or advertising technologies.
You may withdraw consent at any time.
Legitimate interests
We may process information where this is necessary for our legitimate interests, such as operating and securing the Website, managing our business, responding to business enquiries and maintaining appropriate business records, provided those interests are not overridden by your rights and freedoms.
Legal obligation
We may process personal information where necessary to comply with a legal or regulatory obligation.
Where we rely on consent, withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.
13. Marketing
Prem Royale Entertainment does not sell or rent your personal information.
If you contact us about our services, we may communicate with you in relation to your enquiry, quotation, consultation or booking.
Where you have separately subscribed to our marketing communications, we may send you relevant marketing emails in accordance with applicable law.
Where consent is required for direct electronic marketing, we will obtain that consent before sending such marketing communications.
You can object to direct marketing or unsubscribe from marketing communications at any time.
14. Who may receive your information?
Depending on the circumstances, personal information may be processed by:
- Prem Royale Entertainment;
- OMX Media Limited, our website hosting and technical provider;
- GoHighLevel, which processes leads, enquiries and email marketing data;
- Google, in connection with Google Analytics, Google Tag Manager, Google Ads, Google Fonts and Google Search Console;
- Other technical or service providers required to operate the Website or manage our communications;
- Professional advisers where reasonably necessary; and
- Government, regulatory or law-enforcement authorities where we are legally required to disclose information.
Third-party providers may process information using their own systems and infrastructure and may have their own privacy policies.
15. International data transfers
Some of the third-party providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.
Depending on the circumstances, appropriate safeguards may include UK adequacy regulations, approved contractual safeguards or other lawful transfer mechanisms.
16. How long do we keep your information?
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Information relating to enquiries and potential bookings may be retained for a reasonable period after an enquiry has been dealt with so that we can maintain appropriate business records and respond to follow-up communications.
Information relating to confirmed bookings may be retained for longer where necessary for contractual, accounting, tax, legal or dispute-resolution purposes.
If you subscribe to our marketing communications, your name and email address may be retained for as long as you remain subscribed.
If you unsubscribe, we will remove or suppress your information from active marketing lists within a reasonable period, subject to any information we need to retain to record your unsubscribe request and comply with our legal obligations.
Information processed for analytics or advertising purposes may be retained in accordance with the applicable settings and retention periods of the relevant third-party service.
Where information is no longer required, we will take reasonable steps to delete or anonymise it.
17. Data security
We take reasonable technical and organisational measures to protect personal information against:
- Unauthorised access;
- Accidental loss;
- Destruction;
- Misuse;
- Alteration; and
- Unauthorised disclosure.
However, no website, online service or method of electronic transmission can be guaranteed to be completely secure.
18. Your data protection rights
Under UK data protection law, you may have rights in relation to your personal information.
These may include the right to:
- Request access to personal information we hold about you;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information in certain circumstances;
- Request restriction of processing in certain circumstances;
- Object to certain processing;
- Request portability of certain personal information; and
- Withdraw consent where we rely on consent as our lawful basis.
These rights are subject to certain conditions and legal exemptions.
To exercise your rights, please contact:
legal@omxdia.co
We may need to request information to verify your identity before processing certain requests.
19. Complaints
If you have a concern about how Prem Royale Entertainment handles your personal information, we encourage you to contact us first using:
legal@omxdia.co
We will consider your concern and attempt to resolve it.
You also have the right to complain to the
Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.
20. Third-party websites and services
The Website may contain links to or integrations with third-party websites, applications, platforms and services.
These may include YouTube, WhatsApp, social-media platforms, media services, advertising services and other external websites or services.
Once you leave the Prem Royale Entertainment Website or interact directly with a third-party service, that third party's own terms and privacy policy may apply.
Prem Royale Entertainment is not responsible for the privacy practices, security or content of third-party websites or services that we do not control.
21. Children's privacy
The Website is not specifically directed towards children.
We do not knowingly collect personal information from children through the Website.
If you believe that a child has provided personal information to us, please contact us at
legal@omxdia.co so that we can investigate and take appropriate action where necessary.
22. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to:
- Our Website;
- The services we provide;
- Third-party services we use;
- The way we process personal information; or
- Applicable data protection and privacy laws.
The latest version will always be made available on this page and will include the date on which it was last updated.
23. Contact us
If you have any questions about this Privacy Policy, your personal information, or how Prem Royale Entertainment processes data, please contact:
Prem Royale Entertainment
Email: legal@omxdia.co
Website: https://premroyale.co.uk/
Last updated: 26 August 2026
